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<strong style="color: Red">Definition:</strong><br />
Total front officers/ total Mid & Back officers (according to HR definition of Front, Mid & Back)
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<strong style="color: Red">Link to strategy:</strong><br />
This indicator reflects the degree of specialization in the organization. Specialization allows for higher staff productivity.
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<strong style="color: Red">Limitations:</strong><br />
High front office to back office staff ratio does not always lead to high overall productivity. More support staff may be needed to enable high sales productivity
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